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Problem Resolution Process

Beneficiaries who are dissatisfied with their mental health services may file a Grievance. Beneficiaries may also request a Change of Provider for any reason, including the right to use culturally specific providers. Beneficiaries may Appeal decisions related to Adverse Benefit Determinations, including those that reduce, modify, or terminate services. Beneficiaries are encouraged to discuss issues regarding their mental health services directly with their provider. However, beneficiaries may file a grievance at any time without having to discuss the issue with their provider first.

Beneficiaries may contact the following people who will assist in resolving complaints:

  • Any staff member at each program.
  • Grievance Advocate (not a direct county employee) 925-293-4942. Collect calls are accepted.
  • Quality Improvement Coordinator 925-957-5160

Your current Contra Costa County Mental Health Services will NOT be adversely affected in any way by filing a grievance.